30 daysmoney-back on 1-year (annual) licenses
7 daysmoney-back on other eligible licenses
Free previewverify results before you pay
1. Try before you buy
Our software lets you evaluate results before you purchase, so you know what to expect before you pay.
- Download the free demo and preview the results before buying a license.
- Where offered, request a free trial license to test saving a few real files.
- Review the system requirements and supported file types on the product page before you order.
Because results can be verified in advance, we ask every customer to use the demo or preview before purchasing.
2. Refund window
The refund period depends on the license you purchased and is counted from the date of purchase.
| License type | Refund window |
|---|---|
| 1-year (annual) license | 30 days |
| Lifetime license | 7 days |
| 30-day license | 7 days |
Refund requests made after the applicable window are not eligible. This policy applies to your first purchase of a product and does not apply to renewals.
3. When a refund is granted
Eligible reasons
- The software is unable to perform its advertised function, and our support team could not resolve the issue.
- The results after activation differ from what the demo or preview showed.
- The software has a functional limitation that was not disclosed on our website.
- You purchased the wrong product or license by mistake. Please buy the correct one first, and we will then refund the incorrect purchase.
- You purchased the same license twice.
- You were charged but did not receive your license key, and we were unable to deliver it after you contacted support.
4. When a refund is not available
Not eligible
- You purchased without trying the free demo or preview.
- The data could not be recovered or repaired because of its condition, for example data overwritten by new files, erased by SSD TRIM, or stored on physically damaged media.
- You did not cooperate with our support team, did not provide the details requested, or did not follow the troubleshooting steps suggested.
- Your computer did not meet the minimum system requirements.
- Data was overwritten because files were saved to, or the device kept in use on, the drive being scanned.
- The request is for part of a bundle, or for a price difference caused by a later sale, discount or pricing change.
- The purchase was made through a reseller or third-party store. Please contact that seller directly.
- The request is for a subscription or license renewal.
- The charge was unauthorized, including a compromised card. Please contact your bank.
- The request concerns our free online tools, which carry no charge.
- The request concerns a professional or business support service that has already been delivered. Those services follow the terms in your service quotation.
5. How to request a refund
Email us within the refund window with the following details:
- The email address and order or transaction ID used for the purchase.
- The product name and license type.
- A short description of the problem, with screenshots or a scan report if possible.
6. Processing your refund
- We aim to review every request within [2] business days.
- Approved refunds are returned to the original payment method. We are unable to refund to a different account or method.
- Your bank or payment provider may take up to [7–10] business days for the amount to appear in your account.
- Once a refund is approved, the license key is deactivated. You must stop using the software and uninstall it from your computer.
7. Changes to this policy
We may update this policy from time to time. The version published on our website at the time of your purchase applies to that purchase.
8. Contact us
Questions about this policy or your order? Our support team is happy to help.
Emailsupport@amrescue.com
Websitewww.amrescue.com